Privacy Policy

Last Updated: May 20, 2025

Soooper Hotel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or stay at our hotel properties (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

1.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. The personal information we may collect includes:

• Contact Information: Name, email address, postal address, phone number
• Identification Information: Government-issued identification details (passport, driver's license, etc.), date of birth, nationality
• Booking Information: Dates of arrival and departure, room preferences, special requests, service preferences
• Payment Information: Credit/debit card details, billing address, bank account information
• Account Information: Username, password, account preferences, loyalty program membership details
• Guest Stay Information: Information collected during your stay, such as services used, purchases made, and preferences
• Demographic Information: Age, gender, country of residence, language preferences
• Communication Information: Feedback, survey responses, customer service interactions

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you. This may include:

• Usage Data: Information about how you use our Services, such as pages visited, features used, and time spent on the website
• Device Information: IP address, browser type, operating system, device type, and other technical information about your device
• Location Information: General location information based on IP address or more precise location if you grant permission
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies
• Aggregated Data: Statistical or demographic data that does not directly identify you

2. How We Collect Information

We collect information through various methods, including:

2.1 Direct Collection

Information you provide to us directly when you:

• Create an account or register on our website or mobile application
• Make a reservation or booking
• Complete forms or surveys
• Participate in promotions or contests
• Communicate with our customer service team
• Check-in or check-out at our hotel properties
• Use hotel services or facilities
• Subscribe to newsletters or marketing communications

2.2 Automated Collection

Information collected automatically when you use our Services:

• Through cookies and similar tracking technologies
• Server logs and usage data
• Analytics tools and software
• Location-based services (with your permission)

2.3 Third-Party Sources

We may receive information about you from third parties, including:

• Travel agencies and booking platforms
• Business partners and affiliates
• Social media platforms (if you connect your account)
• Payment processors and financial institutions
• Publicly available sources

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Managing Services

• Processing reservations and bookings
• Facilitating check-in and check-out procedures
• Managing your account and loyalty program membership
• Processing payments and billing
• Providing customer service and support
• Fulfilling your requests and preferences during your stay

3.2 Communication and Marketing

• Sending booking confirmations and updates
• Providing information about our services, promotions, and offers
• Sending newsletters and marketing communications (with your consent)
• Conducting surveys and collecting feedback
• Responding to your inquiries and requests

3.3 Improving Our Services

• Analyzing usage patterns and trends
• Conducting research and development
• Enhancing user experience and interface design
• Developing new features and services
• Troubleshooting technical issues

3.4 Security and Compliance

• Protecting against fraudulent, unauthorized, or illegal activity
• Ensuring the security of our systems and Services
• Verifying identity and preventing fraud
• Complying with legal obligations and regulatory requirements
• Enforcing our terms, conditions, and policies

3.5 Business Operations

• Managing and operating our hotel properties
• Conducting business analysis and planning
• Processing job applications and employment-related activities
• Facilitating corporate transactions (e.g., merger, acquisition, or asset sale)

4. Legal Basis for Processing (for EEA, UK, and Similar Jurisdictions)

If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you, such as processing reservations and providing accommodation services.
• Legitimate Interests: Processing necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your specific consent, such as for marketing communications or certain cookies.
• Legal Obligation: Processing necessary to comply with our legal obligations, such as maintaining records for tax purposes or responding to valid legal requests.
• Vital Interests: Processing necessary to protect someone's vital interests, such as in emergency situations.

5. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors and financial institutions
• Booking and reservation management systems
• Customer relationship management services
• IT and cloud service providers
• Marketing and advertising partners
• Analytics providers
• Customer support services

5.2 Business Partners and Affiliates

We may share information with:

• Hotel franchisees and management companies
• Travel agencies and booking platforms
• Loyalty program partners
• Co-branded partners and event sponsors
• Corporate clients (for business travel arrangements)

5.3 Legal and Regulatory Authorities

We may disclose information when required by law or in response to:

• Court orders and legal processes
• Law enforcement requests
• Regulatory authorities
• Government agencies
• Other legal obligations

5.4 Business Transfers

In connection with a corporate transaction, such as a merger, acquisition, consolidation, or asset sale, we may transfer your information to the acquiring entity.

5.5 With Your Consent

We may share your information with other third parties when you have provided your consent to do so.

6. Payment Processing

When you make a payment through our Services, your payment information is processed by our payment service provider, Razorpay. We do not store your complete payment card details on our servers. The processing of your payment information is subject to Razorpay's privacy policy, which you can review at Razorpay.

For payment processing, we may collect and share the following information with Razorpay:

• Name on the payment card
• Payment card number (partial, with most digits masked)
• Payment card expiration date
• CVV/CVC code (not stored after transaction)
• Billing address
• Transaction amount and currency
• Transaction date and time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services.

7.1 Types of Cookies We Use

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

7.3 Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a common understanding of how to interpret these signals, our Services do not currently respond to browser "Do Not Track" signals.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure network infrastructure with firewalls and intrusion detection
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Staff training on data protection and security practices
• Physical security measures at our facilities
• Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Ongoing or potential disputes or legal claims
• Guidelines from relevant data protection authorities

When personal information is no longer needed, we will securely delete or anonymize it.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

10.1 For All Users

• Access: You can request information about the personal data we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Marketing Choices: You can opt out of marketing communications at any time.

10.2 For Users in the European Economic Area (EEA), United Kingdom, and Similar Jurisdictions

Under the General Data Protection Regulation (GDPR) and similar laws, you have additional rights, including:

• Erasure: Request deletion of your personal data in certain circumstances.
• Restriction: Request restriction of processing of your personal data.
• Data Portability: Request transfer of your personal data to you or a third party.
• Objection: Object to processing of your personal data in certain circumstances.
• Withdraw Consent: Withdraw consent where we rely on consent to process your personal data.
• Complaint: Lodge a complaint with a supervisory authority.

10.3 For California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have specific rights, including:

• Right to Know: Request disclosure of categories and specific pieces of personal information collected, sources, purposes, and third parties with whom information is shared.
• Right to Delete: Request deletion of personal information collected from you.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: Opt out of the sale or sharing of personal information and limit the use of sensitive personal information.
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights.

10.4 For Users in Other Jurisdictions

Additional rights may be available under local laws. Please contact us for more information.

10.5 How to Exercise Your Rights

To exercise your privacy rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

11. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

12. International Data Transfers

We operate globally and may transfer your personal information to countries other than your country of residence, including to countries that may not provide the same level of data protection as your home country. When we transfer personal information across borders, we implement appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.

These safeguards may include:

• Standard contractual clauses approved by the European Commission
• Binding corporate rules for transfers within our corporate group
• Derogations for specific situations, such as your explicit consent
• Adequacy decisions for certain countries with adequate data protection

13. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. When you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. The inclusion of links to such sites does not imply endorsement by us.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

For significant changes, we will provide additional notice, such as a prominent website notice or an email notification. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.