Last Updated: May 20, 2025
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the Soooper Hotel website (the "Service") operated by Soooper Hotel ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Throughout these Terms of Service, the following terms shall have the meanings as defined below:
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated herein by reference.
If you are using the Service on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in such cases, "you" shall refer to such entity.
Soooper Hotel provides an online platform for users to browse hotel information, check room availability, make reservations, and manage their bookings. The Service may also include additional features such as loyalty programs, special offers, and other related services.
We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
To access certain features of the Service, you may be required to create an account. When creating an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this section.
We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or third parties, or for any other reason.
When making a booking through the Service, you agree to provide accurate and complete information for all guests included in the booking. You must be at least 18 years of age to make a booking.
A booking is confirmed once you receive a booking confirmation from us, which will be sent to the email address provided during the booking process. Any modifications to a confirmed booking are subject to availability and may result in price adjustments.
While we will make reasonable efforts to accommodate special requests (such as specific room locations, adjoining rooms, or bed preferences), we cannot guarantee that all such requests will be fulfilled.
All prices displayed on the Service are per room per night unless otherwise specified and include applicable taxes and service charges as per the breakdown shown during the booking process. Additional charges, such as for extra services or amenities, may apply and will be disclosed before booking confirmation.
We accept various payment methods as indicated on the Service. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your booking, including any applicable taxes and fees.
Payment processing services for Soooper Hotel are provided by Razorpay and are subject to the Razorpay Terms of Service. By agreeing to these Terms, you also agree to be bound by Razorpay's Terms of Service, as they may be modified by Razorpay from time to time.
Some rates or special offers may require prepayment or a deposit at the time of booking. For bookings without prepayment, a valid credit card is typically required to guarantee the reservation. The specific payment conditions will be displayed during the booking process.
Cancellation policies vary depending on the room type, rate plan, and booking dates. The specific cancellation policy applicable to your booking will be displayed during the booking process and in your booking confirmation.
For eligible refunds, the refund will be processed using the same payment method used for the original transaction, unless otherwise specified. Refunds may take 5-10 business days to credited to your source account, depending on your payment provider.
If you fail to check in on the scheduled arrival date without prior notification (a "no-show"), your booking may be canceled, and you may be charged in accordance with the cancellation policy applicable to your booking.
Standard check-in time is 2:00 PM, and standard check-out time is 12:00 PM local hotel time. Early check-in or late check-out may be available upon request but cannot be guaranteed and may be subject to additional charges.
Valid identification (passport, driver's license, or other government-issued ID) is required at check-in for all guests.
All guests are expected to comply with Soooper Hotel's house rules, which are available at the hotel and may include, but are not limited to, rules regarding noise levels, smoking, pets, and use of facilities.
We reserve the right to refuse service, terminate a stay, or deny access to the hotel premises for guests who engage in disruptive, dangerous, or inappropriate behavior, or who violate house rules.
You agree not to engage in any of the following prohibited activities:
The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Soooper Hotel and its licensors. The Service is protected by copyright, trademark, and other laws of both India and foreign countries.
By posting, uploading, or otherwise making available any Content on or through the Service, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit such Content in connection with the Service.
Any feedback, comments, or suggestions you may provide regarding the Service is entirely voluntary, and we will be free to use such feedback, comments, or suggestions as we see fit without any obligation to you.
To the maximum extent permitted by applicable law, in no event shall Soooper Hotel, its affiliates, directors, employees, agents, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, that result from the use of, or inability to use, the Service.
In no event will our aggregate liability to you or any third party arising out of or in connection with these Terms or from the use of or inability to use the Service exceed the amounts you have paid to us for use of the Service or one hundred dollars ($100) if you have not had any payment obligations to us, as applicable.
You agree to defend, indemnify, and hold harmless Soooper Hotel, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.
The Service may contain links to third-party websites or services that are not owned or controlled by Soooper Hotel. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that Soooper Hotel shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We shall not be liable for any failure to perform our obligations under these Terms where such failure is a result of acts of nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, or any other circumstances beyond our reasonable control.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through friendly negotiations. If the dispute cannot be resolved through negotiations within 30 days, it shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall take place in Gurugram, Haryana, India, and the language of the arbitration shall be English.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
These Terms constitute the entire agreement between you and Soooper Hotel regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.
If you have any questions about these Terms, please contact us:
Plot No. 332, Sector-43, DLF Phase 5
Gurugram, Haryana, 122022
India
Email: legal@soooperhotel.com
Phone: +91 9718008600
